一般來說,Apple ID 被鎖定的原因,大多都是輸入錯誤密碼次數太多,但是最近有網民遇上一些另外的情況。
有網民在 Reddit 和 Twitter 投訴,自己的 Apple ID 因為一些保安原因突然遭到登出和鎖定,需要重新設定密碼,用戶在事前並沒有從 iPhone、Apple TV 和其他裝置收到任何警告,就 Apple ID 卻無故被鎖定了。
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@AppleSupport any update on users being locked out of their apple id and having to reset passwords? affecting a number of users. thanks.
— ㅤ (@lfckristian) November 13, 2018
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My AppleID was locked “for security reasons” this afternoon. I rarely type the password, have 2FA enabled, noticed nothing odd, and received no indication of the lock. I wonder if something interesting is going on?
Was anyone else’s AppleID account locked recently?
— Paul Dokas (@pauldokas) November 13, 2018
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如果 Apple ID 因安全問題被鎖,iMessage、iCloud 和 Apple Music 將不能使用,設定 App 的 Apple ID 設定也會出現警告。要解鎖 Apple ID,你需要回答 Apple ID 相關問題以及輸入受信任的手機號碼作認證之用,另外也需要重設密碼。
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目前出現大規模鎖 Apple ID 的原因未明,但有網民指可能有一堆黑客嘗試破解 Apple ID 密碼導致,就 Apple ID 被鎖的情況,蘋果已在官方 Twitter 帳號以及官網提供解決方法。
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We understand why you’d want to get this resolved as quick as possible. First, have you had a chance to look over the following article? It can provide some help when you get this message. https://t.co/UsfUrfZqjn
— Apple Support (@AppleSupport) November 12, 2018
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